Frequently Asked Questions

Our pricing is based on transparent square-footage formulas that you can calculate yourself:

For example, a 2,000 sq ft home would be $180 for standard cleaning or $270 for deep cleaning. Homes over 3,000 sq ft require a custom quote.

We accept multiple payment methods for your convenience:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• Cash
• Check (with valid ID)
• Venmo
• Zelle

Payment is due upon service completion unless you're enrolled in our pre-paid package program.

Sales tax is added to every invoice as required by Texas law. Beyond that, there are no hidden fees or surprise charges.

The price quoted is the price you pay unless:

• You request additional services not included in the original quote
• Home conditions differ significantly from what was described
• Access issues require additional time

We will always discuss any potential additional charges with you before proceeding.

Yes, we offer several discount programs:

• Weekly Recurring: 15% off every service
• Bi-Weekly Recurring: 10% off every service
• Senior Citizens (65+): 10% off with verification
• First Responders & Military: 10% off with valid ID
• Pre-Paid Package: Buy 10 cleanings for $1,275 (save $225)
• Referral Program: $25 credit for both you and the friend you refer

Discounts cannot be combined except where explicitly stated.

We require 24-hour notice for cancellations or rescheduling. Cancellations made with less than 24 hours notice may be subject to a $50 cancellation fee.

We understand emergencies happen. If you have an urgent situation, please contact us as soon as possible and we'll work with you.

For recurring service clients, we ask that you provide notice before your scheduled cleaning day to avoid any fees.

Our standard cleaning is our baseline for excellence and includes:

• Detailed vacuuming and mopping of all floors
• Bathroom disinfection (toilets, sinks, tubs, showers, mirrors)
• Kitchen surface cleaning (countertops, sinks, exterior appliances, backsplash)
• Dusting all accessible surfaces (furniture, shelves, decor)
• Mirror and glass cleaning throughout
• Trash removal and liner replacement
• General tidying and straightening

This service is designed for regular maintenance to keep your home consistently fresh and clean.

Deep cleaning includes everything in standard cleaning plus intensive detail work:

• Interior oven cleaning and degreasing
• Refrigerator interior wipe-down
• Detailed grout scrubbing in bathrooms and kitchen
• Cleaning behind and under furniture (where accessible)
• Light fixtures and ceiling fans
• Hand-wiped baseboards throughout entire home
• Window sills and tracks
• Cabinet fronts (interior available upon request)
• Hard-to-reach high areas

Deep cleaning is ideal for seasonal resets, spring cleaning, or when your home needs extra attention.

Yes, we offer room-based pricing for partial home cleanings or specific room requests. This is ideal if you only need certain areas cleaned.

Minimum service charge of $150 applies.

We clean interior window glass, mirrors, and glass surfaces as part of our standard service. We also clean window sills and tracks during deep cleaning.

Exterior window cleaning is available as an add-on service for an additional fee. Contact us for a custom quote for exterior window cleaning.

Yes, we bring all necessary cleaning supplies, equipment, and products. You don't need to provide anything unless you have specific product preferences.

We use professional-grade cleaning products that are effective and safe. If you prefer eco-friendly or green cleaning products, please let us know when booking and we'll accommodate your preference at no additional charge.

If you have specific allergies or sensitivities, please inform us and we'll adjust our product selection accordingly.

Move-in/move-out cleaning is our most comprehensive service, designed for empty homes during property transitions. This is the ultimate top-to-bottom reset.

This service is ideal for:

• Preparing a home for new occupants
• Rental property turnovers
• Post-construction cleaning
• Estate cleaning
• Getting your rental deposit back

Move-in/move-out pricing is customized based on home size, condition, and specific requirements. Contact us for a free on-site estimate.

Scheduling is simple:

1. Contact us via phone at (903) 000-0000 or through our online quote form
2. Provide your home size and the type of cleaning you need
3. We'll provide transparent pricing immediately
4. Choose your preferred date and time
5. We'll confirm all details and answer any questions

For recurring service, we'll establish a regular schedule that works for your routine.

Cleaning duration depends on home size, condition, and service type:

• Standard Cleaning: 2-4 hours for most homes
• Deep Cleaning: 4-8 hours, may be scheduled across multiple days for larger homes
• Move-In/Out: Varies based on property size and condition

We never rush. Our focus is on quality, not speed. We'll provide an estimated timeframe when you book your service.

We offer flexible scheduling to accommodate your needs:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 5:00 PM
• Sunday: Limited availability for recurring clients

We understand you have a busy schedule. If you need service outside these hours, please contact us and we'll do our best to accommodate special requests.

We recommend booking at least 3-5 days in advance to ensure your preferred date and time. However, we understand that sometimes you need service sooner.

We do accept same-day and next-day bookings when our schedule allows. Contact us directly to check availability for urgent cleaning needs.

For deep cleaning and move-in/out services, we recommend booking 1-2 weeks in advance, especially during peak moving seasons (spring and summer).

Absolutely! Recurring service is our most popular option. We offer:

• Weekly Service: 15% discount, ideal for maximum maintenance
• Bi-Weekly Service: 10% discount, our most popular choice
• Monthly Service: Standard rate, good for lighter maintenance

Recurring clients receive priority scheduling, consistent team members who know your home, and the convenience of automatic scheduling. You can adjust or pause your schedule anytime with proper notice.

Your presence is not required. Many of our clients provide access via lockbox, door code, or hidden key and leave detailed instructions.

However, you're welcome to be home if you prefer. Some clients like to be present for the first cleaning to meet our team and discuss preferences.

We conduct walkthroughs before and after service to understand priorities and ensure our quality standards are met, whether you're home or not.

Minimal preparation is needed, but these steps help us work efficiently:

• Clear countertops and surfaces where possible
• Pick up personal items, toys, and clutter
• Secure valuables and fragile items
• Ensure pets are secured or inform us of their presence
• Leave any special instructions or access information
• For deep cleaning: remove items from inside cabinets if interior cleaning is requested

The more clutter-free your space is, the more time we can dedicate to actual cleaning rather than organizing.

We love pets! Please inform us about any pets when booking so we can take appropriate precautions.

For everyone's safety and comfort, we ask that you:

• Secure pets in a separate room or area during cleaning
• Inform us of any aggressive or anxious behavior
• Let us know if pets are afraid of vacuum cleaners or cleaning equipment
• Ensure dogs are leashed or crated if they need to be in the same areas we're cleaning

If your pet needs to roam freely during cleaning, that's fine too—we'll work around them. Just let us know their temperament and habits.

We take extreme care with your belongings, but accidents can happen. Chandler Heritage Cleaning Co. is fully insured and bonded.

If something is damaged during our service:

1. We will inform you immediately if we're aware of any damage
2. Document the damage with photos
3. Contact us within 24 hours
4. We'll file a claim with our insurance and work to resolve the situation promptly

We recommend securing or pointing out extremely valuable or fragile items before service begins.

Absolutely! We encourage you to leave detailed instructions about:

• Priority areas that need extra attention
• Areas to avoid or skip
• Pet care instructions
• Alarm codes or access information
• Fragile items or valuable possessions
• Product preferences or allergies

You can provide instructions when booking, via email, or leave a written note in a visible location. For recurring clients, we keep your preferences on file.

Yes, Chandler Heritage Cleaning Co. is fully insured. This protects both you and our team members.

Our coverage includes:

• General liability insurance
• Workers' compensation insurance
• Employee damage protection

Your home, belongings, and peace of mind are protected during every service visit.

Yes. Every team member undergoes a thorough background check before being hired. We take your security seriously.

Our hiring process includes:

• Criminal background checks
• Reference verification
• Professional training and certification
• Ongoing performance reviews

We only employ trustworthy, reliable professionals who treat your home with the respect it deserves.

We guarantee your satisfaction with every service. If any area doesn't meet our quality standards, we want to know about it.

Your satisfaction is our priority. We stand behind our work 100%.

We exclusively serve Chandler, Texas 75758 and the immediate surrounding communities.

This focused service area ensures:

• Reliable, on-time scheduling
• Consistent quality across all clients
• Personalized attention and local expertise
• Quick response for any service needs

By concentrating on Chandler, we can provide the high-quality, dependable service our community deserves.

Yes! Gift certificates are available in any amount and make wonderful gifts for housewarmings, new parents, elderly relatives, or anyone who would appreciate the gift of a clean home.

Contact us directly to purchase a gift certificate. We can deliver it electronically or provide a physical certificate for presentation.