Privacy Policy

Chandler Heritage Cleaning
Effective date: October 5, 2026

Thank you for visiting Chandler Heritage Cleaning. We know that inviting a cleaning company into your home takes trust, and that trust extends to the information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, who we share it with, and the choices you have.

This policy applies to https://www.chandlerheritagecleaning.com (the “Site”) and to the information you give us when you request a quote, place an order, or otherwise contact us through the Site.

Who we are

Chandler Heritage Cleaning (also known as Chandler Heritage Cleaning Co.) is a local residential cleaning business serving homeowners exclusively in Chandler, Texas 75758. When this policy says “we,” “us,” or “our,” it means Chandler Heritage Cleaning. When it says “you,” it means anyone who visits our Site or shares information with us.

You can reach us at any time:

Phone: (903) 484-4961
Email: info@chandlerheritagecleaning.com

What we collect

We collect only the information we need to give you an accurate quote, provide our services, and run our website.

Information you give us through our contact and quote form. When you fill out the contact or quote request form on our Site, we may collect:

Your first and last name
Your phone number
Your email address
The address of the home you would like cleaned (your service address)
The type of service you are interested in
Details about your home, such as approximate square footage and the number of bedrooms and bathrooms
Anything you choose to share in the “Anything we should know?” notes field, such as pets, access instructions, or areas that need special attention
How you heard about us, if you choose to tell us

Please share only what is helpful for your quote or service. You do not need to include sensitive personal information in the notes field.

Information you give us when you shop or create an account. If you purchase from our online shop or create an account, we collect information such as your name, billing and shipping or service address, email address, phone number, order details, and your account login information. More detail is in the “Shop and orders” section below.

Information you give us directly. If you call, email, or write to us, we keep the information you share so we can respond and follow up.

Information collected automatically. Like most websites, our Site and the services that support it automatically collect certain technical information when you visit. This may include your IP address, browser type, device type, the pages you view, the website that referred you to us, and the date and time of your visit. Some of this information is collected through cookies and similar technologies, described in the “Cookies and analytics” section below.

How we use it

We use the information we collect to:

Prepare and send you a cleaning quote
Schedule, provide, and follow up on cleaning services at your home
Communicate with you by phone or email about your request, appointment, or order
Process and fulfill orders placed through our online shop and manage your account
Answer your questions and provide customer support
Understand how visitors use our Site so we can improve it and better reach homeowners in Chandler
Keep our Site secure and help prevent fraud or misuse
Keep business records and meet our legal, tax, and accounting obligations

We do not sell your personal information.

Shop and orders

Our Site includes an online shop powered by WooCommerce, a widely used e-commerce tool for WordPress websites.

Order and account information. When you place an order, we collect the information needed to complete it, such as your name, contact details, billing address, the items you purchased, and your order history. If you choose to create an account, we also store your login details and account information so you can view past orders and check out more easily. You may be able to check out without creating an account, depending on the product.

Payment information. Payments are handled by our payment processor. When you enter your card or other payment details, that information goes directly to our payment processor, which handles it under its own privacy and security practices. We do not store your full card number on our Site. We may receive limited payment details from the processor, such as confirmation that a payment went through, the type of card used, or the last few digits of the card, to help us keep accurate records and answer questions about your order.

Order communications. We use your contact information to send order confirmations, receipts, and updates about your purchase, and to reach you if there is a question about your order.

Cookies and analytics

What cookies are. Cookies are small text files that a website stores on your browser or device. They help the Site work properly and help us understand how it is used.

How we use cookies. Our Site uses cookies and similar technologies to:

Make the Site function, such as keeping items in your shopping cart, keeping you signed in to your account, and remembering your preferences
Help keep the Site and checkout process secure
Measure how visitors find and use our Site

Google tags and analytics. Our Site uses Google tagging technology (such as the Google tag, also called gtag.js) for analytics and, where applicable, to measure the effectiveness of our online advertising. These tools may set cookies and collect information such as the pages you visit, how long you stay, the device and browser you use, your general location, and how you arrived at our Site. Google processes this information under its own privacy policy. You can learn more about how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

Your cookie choices. Most web browsers let you view, block, or delete cookies through their settings. If you block cookies, some parts of the Site, such as the shopping cart or account login, may not work as expected. You can also install the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout, and you can manage ad personalization through your Google account settings at https://adssettings.google.com.

Who we share with

We share your information only as needed to run our business and serve you. We may share information with:

Website hosting and platform providers. Our Site is built on WordPress and hosted by a third-party web hosting provider, which stores Site data on our behalf.
Form and email delivery providers. We use service providers to process our website forms and deliver emails, such as quote request notifications, order confirmations, and replies to your messages.
Our payment processor. Payment details are shared with our payment processor to complete your purchase.
Analytics and advertising providers. Google and similar providers receive information through cookies and tags as described above.
Business service providers. We may use other trusted providers, such as accounting, scheduling, or communication tools, that help us operate. They may use your information only to perform services for us.
Legal and safety reasons. We may disclose information if we believe in good faith that it is required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our customers, our team, our business, or others.
Business transfers. If our business is ever sold, merged, or transferred, customer information may be transferred as part of that transaction, subject to the commitments in this policy.

We do not sell your personal information, and we do not share it with other companies for their own marketing.

How long we keep it

We keep your information only as long as we reasonably need it for the purposes described in this policy. For example:

Quote requests are kept so we can follow up with you and refer back to your home details if you book with us or contact us again.
Customer, service, and order records are kept for as long as you are a customer and afterward as needed for our business records, tax and accounting requirements, and to resolve any questions or disputes.
Account information is kept until you ask us to close your account, unless we need to keep certain records longer for the reasons above.
Analytics information is kept according to the retention settings of the analytics provider.

When we no longer need information, we delete it or keep it in a form that no longer identifies you.

Your choices and requests

You are in control of the information you share with us. You can:

Ask what we have. Contact us to ask what personal information we hold about you.
Update or correct it. If your phone number, email, or service address changes, let us know and we will update our records. If you have a shop account, you can also update many of your details by signing in to your account.
Ask us to delete it. You may ask us to delete your personal information. We will honor your request unless we need to keep certain records for legal, tax, accounting, or security reasons, in which case we will let you know.
Stop marketing emails. If we send you promotional emails, you can unsubscribe using the link in the email or by contacting us. We may still contact you about an active quote, appointment, or order.
Manage cookies. Use your browser settings and the tools described in the “Cookies and analytics” section.

To make a request, email us at info@chandlerheritagecleaning.com or call (903) 484-4961. To protect your privacy, we may need to verify your identity before acting on a request. We will respond within a reasonable time.

Keeping your information safe. We use reasonable measures to protect the information we collect, and we rely on reputable providers for hosting and payments. However, no website, email, or online transmission is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, our website, or the law. When we do, we will post the updated policy on this page and change the effective date at the top. We encourage you to review this page occasionally.

Contact us

If you have questions about this Privacy Policy or how we handle your information, we are happy to help.

Chandler Heritage Cleaning
Phone: (903) 484-4961
Email: info@chandlerheritagecleaning.com
Website: https://www.chandlerheritagecleaning.com