Terms of Service

1. Definitions

For the purposes of these Terms of Service:

• "Company," "We," "Us," or "Our" refers to Chandler Heritage Cleaning Co., a cleaning service business operating in Chandler, Texas.
• "Client," "You," or "Your" refers to the individual or entity receiving cleaning services from the Company.
• "Services" refers to residential cleaning services provided by the Company, including but not limited to standard cleaning, deep cleaning, move-in/move-out cleaning, and recurring cleaning services.
• "Property" refers to the residential location where Services are to be performed.
• "Service Date" refers to the scheduled date and time for cleaning Services.
• "Team Members" refers to employees, contractors, or representatives of the Company who perform Services.

2. Services Provided

2.1 Scope of Services

The Company provides professional residential cleaning services in Chandler, Texas (75758) and the immediate surrounding area. Services include:

• Standard cleaning (routine maintenance)
• Deep cleaning (comprehensive top-to-bottom cleaning)
• Move-in/move-out cleaning
• Recurring cleaning (weekly, bi-weekly, monthly)
• Custom cleaning services as agreed upon

2.2 Service Limitations

Unless specifically agreed upon in advance, our Services do not include:

• Exterior window cleaning (interior only)
• Carpet shampooing or steam cleaning
• Lifting heavy furniture or appliances
• Biohazard cleaning or hoarding situations
• Post-construction cleaning requiring specialized equipment
• Mold remediation or pest control
• Organizing or decluttering services
• Laundry or ironing services

2.3 Service Customization

Clients may request specific tasks or areas of focus. The Company will make reasonable efforts to accommodate requests but is not obligated to perform tasks outside the agreed scope of service or that pose safety risks to Team Members.

3. Booking and Scheduling

3.1 Service Requests

Clients may request Services by phone, email, or through the Company website. All bookings are subject to availability and confirmation by the Company.

3.2 Scheduling

Service Dates are established by mutual agreement between the Client and the Company. The Company will make reasonable efforts to accommodate preferred dates and times but cannot guarantee specific time slots.

3.3 Service Windows

Unless a specific time is confirmed, Services may be performed within a 2-4 hour window on the scheduled date. The Company will notify the Client of the estimated arrival time when possible.

3.4 Service Duration

The duration of Services varies based on property size, condition, and service type. Estimated timeframes are provided as guidance only. Actual service time may vary.

4. Pricing and Payment

4.1 Pricing Structure

The Company uses transparent square-footage-based pricing formulas:

• Standard Cleaning: $150 base rate for first 1,500 sq ft + $30 per additional 500 sq ft
• Deep Cleaning: Standard rate × 1.5 (minimum $225)
• Recurring Service: 10% discount for bi-weekly, 15% discount for weekly
• Room-Based Pricing: Available for partial home cleanings ($20-$35 per room)

4.2 Price Quotes

All price quotes are estimates based on information provided by the Client. Final pricing may be adjusted if property conditions differ significantly from what was described during booking.

4.3 Additional Charges

Additional charges may apply for:

• Properties requiring significantly more time than estimated due to condition
• Additional services requested during the appointment
• Specialty cleaning tasks not included in standard pricing
• Travel beyond the standard service area

The Company will discuss any additional charges with the Client before proceeding with work.

4.4 Sales Tax

All services are subject to applicable Texas state sales tax, which will be added to the total invoice amount.

4.5 Payment Methods

The Company accepts payment via:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Cash
• Check (with valid identification)
• Venmo
• Zelle

4.6 Payment Terms

Payment is due upon completion of Services unless other arrangements have been made in writing. For recurring services, payment will be processed automatically after each cleaning using the payment method on file.

4.7 Late Payment

Accounts not paid within 30 days may be subject to late fees and/or suspension of future Services until payment is received.

4.8 Discounts

Discounts for seniors (65+), military, first responders, and recurring service are applied automatically when applicable. Discounts cannot be combined unless specifically stated.

5. Cancellation and Rescheduling

5.1 Client Cancellations

Clients may cancel or reschedule Services with at least 24 hours advance notice without penalty. Cancellations made with less than 24 hours notice may be subject to a $50 cancellation fee.

5.2 Emergency Cancellations

The Company understands that emergencies occur. In cases of genuine emergency (illness, family emergency, home emergency), the cancellation fee may be waived at the Company's discretion.

5.3 Company Cancellations

The Company reserves the right to cancel Services due to:

• Severe weather conditions affecting safety
• Team Member illness or unavailability
• Unsafe property conditions
• Client breach of these Terms of Service

The Company will provide as much advance notice as possible and will work to reschedule at the Client's convenience.

5.4 Recurring Service Adjustments

Recurring service clients may pause, skip, or adjust their cleaning schedule with 24 hours notice without penalty.

6. Client Responsibilities

6.1 Property Preparation

Clients are responsible for:

• Clearing surfaces of personal items, valuables, and fragile objects
• Picking up clutter to allow Team Members to clean effectively
• Securing or removing pets from work areas
• Providing access to all areas to be cleaned
• Ensuring adequate lighting in all areas
• Notifying the Company of any special instructions or hazards

6.2 Accurate Information

Clients must provide accurate information regarding:

• Property size and layout
• Specific cleaning needs or requests
• Presence of pets
• Access instructions
• Any health, safety, or allergy concerns

6.3 Safe Working Conditions

Clients must ensure the Property is safe for Team Members to work in. This includes:

• Functioning utilities (water, electricity, heat/AC as appropriate)
• Safe walking surfaces free from hazards
• No presence of illegal substances or activities
• Control of aggressive or unpredictable pets
• Adequate ventilation in areas being cleaned

6.4 Valuables and Fragile Items

Clients are responsible for securing valuables, jewelry, cash, important documents, and fragile items before Services begin. The Company is not responsible for damage to items that were not properly secured or disclosed.

6.5 Product Preferences

The Company provides all cleaning supplies and products. Clients with specific product preferences, allergies, or sensitivities must inform the Company at time of booking.

7. Access and Entry

7.1 Property Access

Clients must provide reliable access to the Property on the Service Date through one of the following methods:

• Being present to grant entry
• Providing a key, lockbox code, or door code
• Arranging for a responsible adult to grant entry

7.2 Access Issues

If Team Members cannot gain access to the Property due to Client error (incorrect code, no one home, locked gates, etc.), the Client may be charged for the scheduled Service or a trip fee, at the Company's discretion.

7.3 Security Systems

Clients with security systems, alarm systems, or cameras must provide necessary codes and instructions to Team Members. The Company is not responsible for alarm fees resulting from incorrect or incomplete information.

7.4 Pets

If pets will be present during cleaning, the Client must:

• Inform the Company at time of booking
• Secure pets in a separate room or area
• Ensure pets are not aggressive toward Team Members
• Provide specific instructions for pet care if needed

Team Members reserve the right to refuse service or reschedule if they feel unsafe due to pet behavior.

8. Liability and Insurance

8.1 Insurance Coverage

Chandler Heritage Cleaning Co. maintains general liability insurance and is bonded. This coverage protects both Clients and Team Members in the event of accidents or damage.

8.2 Damage Claims

In the unlikely event of damage during Services:

• The Company must be notified within 24 hours
• Photographic documentation must be provided
• The Company will investigate the claim promptly
• Valid claims will be resolved through insurance or direct compensation

8.3 Exclusions from Liability

The Company is not liable for:

• Damage to items not disclosed to Team Members (fragile items, antiques, valuables)
• Pre-existing damage to property or belongings
• Normal wear and tear from cleaning processes
• Damage resulting from Client negligence or failure to provide accurate information
• Loss of items not reported within 24 hours
• Damage to items improperly secured by the Client

8.4 Client Property Insurance

Clients are encouraged to maintain their own homeowners or renters insurance covering their property and belongings.

8.5 Limitation of Liability

The Company's total liability for any claim shall not exceed the amount paid for the specific Service during which the claim arose.

9. Satisfaction Guarantee

9.1 Quality Commitment

The Company is committed to providing high-quality cleaning services and guarantees Client satisfaction with our work.

9.2 Re-cleaning Policy

If a Client is not satisfied with any aspect of the Service:

• The Client must contact the Company within 24 hours of service completion
• The Client must provide specific details about areas of concern
• The Company will return to address the issues at no additional charge
• Re-cleaning must be scheduled within 48 hours of the original service

9.3 Guarantee Limitations

The satisfaction guarantee does not apply to:

• Issues reported more than 24 hours after service
• Concerns resulting from Client negligence or misrepresentation
• Normal limitations of cleaning processes or products
• Matters outside the agreed scope of service

10. Recurring Service Terms

10.1 No Long-Term Contracts

Recurring cleaning services do not require long-term contracts or commitments. Clients may cancel recurring service at any time with proper notice.

10.2 Automatic Scheduling

Recurring services are automatically scheduled according to the agreed frequency (weekly, bi-weekly, or monthly) on the same day and approximate time.

10.3 Automatic Payment

Payment for recurring services is automatically processed after each cleaning using the payment method on file. Clients are responsible for maintaining valid payment information.

10.4 Service Adjustments

Recurring service clients may:

• Skip individual cleanings with 24 hours notice
• Pause service temporarily for vacations or other reasons
• Change service frequency with 48 hours notice
• Adjust scheduling with reasonable notice

10.5 Cancellation of Recurring Service

Clients may cancel recurring service at any time with 24 hours notice. There are no cancellation fees or penalties for ending recurring service.

10.6 Discounts

Recurring service discounts apply only while service remains active. Canceling and restarting service may result in loss of the recurring discount rate.

11. Privacy and Data Protection

11.1 Information Collection

The Company collects and maintains Client information including name, address, phone number, email, payment information, and service preferences.

11.2 Information Use

Client information is used solely for:

• Providing and improving Services
• Scheduling and communication
• Payment processing
• Resolving service issues

11.3 Information Protection

The Company takes reasonable measures to protect Client information from unauthorized access, disclosure, or misuse.

11.4 Information Sharing

Client information is never sold or shared with third parties except as required for payment processing or as required by law.

11.5 Privacy Policy

For complete information on data handling practices, please review our Privacy Policy at www.chandlerheritagecleaning.com/privacy-policy.

12. Termination of Service

12.1 Client Termination

Clients may terminate Services at any time by providing notice to the Company. Final payment for completed Services is due upon termination.

12.2 Company Termination

The Company reserves the right to refuse or terminate Services if:

• The Client violates these Terms of Service
• The Client fails to pay for Services
• The Property presents unsafe working conditions
• The Client is abusive, threatening, or disrespectful to Team Members
• The Client provides false or misleading information
• The Client repeatedly cancels or reschedules with inadequate notice

12.3 Effect of Termination

Upon termination, all outstanding balances become immediately due and payable. The Client remains responsible for payment for all Services rendered prior to termination.

13. Dispute Resolution

13.1 Good Faith Efforts

Both parties agree to make good faith efforts to resolve any disputes informally before pursuing formal legal action.

13.2 Mediation

If informal resolution fails, the parties agree to attempt mediation before litigation. Mediation costs will be shared equally between the parties.

13.3 Governing Law

These Terms of Service are governed by the laws of the State of Texas. Any legal action must be brought in Henderson County, Texas.

13.4 Limitation Period

Any claims arising from Services must be brought within one year of the service date or the claim is waived.

14. Modifications to Terms

14.1 Right to Modify

The Company reserves the right to modify these Terms of Service at any time. Updated terms will be posted on the Company website with a revised "Last Updated" date.

14.2 Notice of Changes

For material changes affecting existing Clients, the Company will provide reasonable notice via email or other communication method.

14.3 Continued Use

Continued use of Services after modifications become effective constitutes acceptance of the updated Terms of Service.

15. Contact Information

15.1 Questions About Terms

If you have questions about these Terms of Service, please contact us:

15.2 Business Hours

Office Hours: Monday - Friday, 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Limited availability for recurring clients